This workshop is an intensive skill-building program designed to help participants improve their development/sales performance.

The program’s unique, organisation-specific approach focuses on attitudes and beliefs about selling, customers interactions skills, techniques for skillfully conducting and managing sales calls, and how to effectively advance the sales process from initial customer contact to successful closure.

Program Contents

• The Psychology of Selling: Why People Buy
• Finding Customers
• Fundamental Selling Skills
• Opening Sales Calls
• Exploring Customer Needs
• Handling Objections
• Closing a Sale
• Providing Quality Service and Follow-ups for Customer Retention

Duration:      3 days

Format:         Optional